Category Archives: Branding

posted by Kevin

Feb 22, 2012 @ 11:20am

Humor has it

“If your grandfather hadn’t worn it, you wouldn’t exist.”
- a bottle of Old Spice

Old Spice has long been considered a staple in the musky shaving kits of dads and grandfathers everywhere. However, it has recently taken on an entirely different role as the harbinger of red-blooded masculinity to younger men across America who long for hairier chests, lumberjack beards, or biceps the size of Mount Rushmore. Luckily for these men, Old Spice has just what they need — and it’s not a 2-year gym membership or a year’s supply of Rogaine, either — it’s a healthy dose of humor.

Two years ago, Old Spice began a series of commercials in which masculinity was personified through the likes of one muscular, smooth-talking man who, with the help of some common stereotypes, attempts to persuade viewers to buy Old Spice body wash. These ads use just the right amount of humor and irony to appeal not only to the woman buying smelly soap for her significant other, but also to the man who wants to smell decent without sacrificing his masculinity. The original commercial, which won the Film Grand Prix at the International Advertising Festival at Cannes in 2010, has certainly contributed to much of the company’s growth since then. The popularity of the commercial has grown so much that it’s YouTube video has now reached nearly 40 million views and there have been several parodies of it as well.

Old Spice has continued to sail the ship of satirical humor on into 2012. In one if their most recent commercials, former football player Terry Crews literally bursts onto the set of a Bounce Dryer Bars commercial via explosion and a giant jet ski, loudly proclaiming (or yelling, really) how Old Spice Body Spray is “so powerful, it sells itself in other people’s commercials.” These commercials, while very different from the other series in terms of content, are so unique that even the most curmudgeonly viewer couldn’t help but remember them.

 

 

Broadcast is not the only form in which Old Spice is appealing to it’s target audience. Their sense of humor trickles down to the packaging as well. Each item is adorned with a classy desaturated illustration, bold modern type in all-caps, and sleek matte packaging. All appealing looks aside, when a stick of deodorant is named after a 14,690-foot mountain in the Swiss Alps and purportedly smells of “ice, wind, and freedom,” the target audience is obviously a little more specific than just any old man.

This sense of humor appeals to a younger audience of men whose hands have not been calloused from hard labor like those of their fathers and grandfathers. They don’t take life too seriously because they don’t have to yet. Therefore, they laugh about their scrawny arms, baby faces, and complete inability to understand their girlfriends, as if it were something that couldn’t be helped. And Old Spice, bottling up the romantic ideals of a generation into one concise container of manliness, tells them that’s alright.

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posted by Cathy

Jan 25, 2012 @ 3:39pm

The Rise (and Fall?) of Brand Paula Deen

I find Paula Deen to be utterly magnetic. Her allure goes way beyond charm, I think; I want to hang out with her, to sit on that magnificent Lowcountry porch and dish about the neighbors, to be invited over for Thanksgiving dinner with Michael and the boys. (I would bring Bourbon Cranberry Sauce, and it would be a Big Hit.)

Isn’t that just the effect a really great brand has on you? I can see Paula as part of my life, a celebrity friendship as casual and easy as any meaningful relationship in my life.

So I was heartbroken to watch her appearance on The Today Show last week when she announced the Type 2 Diabetes diagnosis. Not so much because of the disease—I believe she will successfully manage it—but because the entire handling of the announcement was such a debacle.

How I wish I had been Paula Deen’s brand consultant when she learned of the diagnosis three years ago. (Of course, the report that her longtime publicist resigned last month after Paula began hawking a diabetes drug indicates the Food Network star didn’t follow the counsel she received anyway.) But I would have made a powerful pitch to her—one she may never have thought about or considered—and that perspective, I believe, could have changed every misstep that followed.

At issue is the protection of a multi-million dollar brand built around the very culprit in this significant and dangerous health diagnosis: rich, fatty, unhealthful Southern recipes. Paula and her team created an empire promoting comfort food, beginning with The Lady and Sons Savannah, Georgia restaurant, then expanding in every direction—publishing of cookbooks and magazines, multiple television shows, an extensive line of signature cookware, online and retail interests. A heavy consideration in the what do we do about this diagnosis discussion, no doubt, was Dean’s endless array of ”strategic partnerships” with other national brands, including Walmart, Smithfield, Harrah’s, International Greeting and Cooking.com, to name just a few.

Here, apparently, was the Protect the Brand strategy:

  1. Wait three years to publicly announce that she has Type 2 Diabetes, all the while continuing to expand—rather than refining—her brand
  2. Form another strategic partnership, but with a drug company rather than a highly respected, mission-driven nonprofit
  3. Make the diabetes announcement during a live segment on The Today Show, an appearance in which she was (uncharacteristically) nervous and disingenuous

How did a brilliant business woman capable of such extensive brand expansion come to make so many poor crisis communications decisions? Contrary to popular opinion, I don’t believe greed is the heart of the issue. (Pollyanna, I know. But I don’t.)

I believe the problem is having a brand strategy based on this flawed core premise:

Brand Paula Deen = Southern Cooking

Wrong. So wrong. This powerful brand is based on one thing that should have been protected at all cost, but wasn’t:

Brand Paula Deen = the authenticity of Paula Deen, herself

I can’t think of another celebrity more utterly charming and disarming in her honesty. Likely to say anything at any time, she lights up stage and screen by saying exactly what she’s thinking—and what we are thinking, too, but are too timid to say.

How powerful it could have been had she announced the diagnosis early, long before she had “something to bring to the table.” What if, three years ago, she’d said:

I didn’t expect this. I don’t know enough. I am afraid.

What if she’d invited us all to take this very human journey with her, changing our lifestyles and habits and menus, one day at a time, together.

Would her brand have disintegrated? Would the Food Network have dropped her? Would corporate partners have abandoned her?

Would we?

I surely don’t think so.

Paula Deen, the person, will survive this misstep, I do believe. But the brand has suffered a severe blow. And the best thing it can do (I sure hope it moves quickly) is to get real about what Paula Dean, the brand, stands for. I, for one, think there is way more there than just another stick of butter.

 

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posted by Ryon

Jan 24, 2012 @ 9:35am

New Work: Paradise Valley Estates

We’ve been busy creating new work for Paradise Valley Estates, a continuing care retirement community in beautiful Northern California just south of Napa Valley. After we conducted several discovery sessions, we developed brand positioning and message strategy. We designed and updated logos and created a fresh new identity package as well as print advertising and a sales collateral system . The campaign emphasizes the fact that residents can enjoy an active and adventurous lifestyle at Paradise Valley Estates. We enlisted the talent of photographer George Fulton, who captured the personality of PVE beautifully. And going live very soon will be a new website by our WECOmates truematter. Thanks to everyone involved on this project!

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posted by Apprentices

Dec 13, 2011 @ 10:33am

Publicité & Graphisme

“A poster, unlike a painting, is not and is not meant to be, a work easily distinguished by its manner—a unique specimen conceived to satisfy the demanding tastes of a single more or less enlightened art lover. It is meant to be a mass-produced object existing in thousands of copies like a fountain pen or automobile. Like them, it is designed to answer certain strictly material needs. It must have a commercial function.”

-AM. Cassandre, translated by Michael Taylor

AM Cassandre, "Dubonnet" - 1932

In a few days I will be traveling to Paris for a vacation and I wanted to familiarize myself with the history of French design, but I found no books or blogs on its history. This is, perhaps, due to France’s overwhelming amount of cultural history in painting, cinema, food, and fashion. Though French design seems to play a smaller role in France’s cultural history when compared to so many other facets of artistic expression, it’s advertising (publicité) and typographic (graphisme) legacies are by no means insignificant to a broad popular culture. (1) Below you will find an assortment of beautiful French posters that represent a rich cultural history of French graphic design.

 

Toulouse-Lautrec, "La Chaine Simpson" 1890's

Roland Ansieau, "Berger" 1935

Raymond Savignac, "Autorail Paris" 1937

Ramond Savignac, "Cigarettes Collie" 1952

Bernard Villemot, "Orangina" 1953

 

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posted by Kevin

Dec 07, 2011 @ 7:30am

The New Art of Conversation

I’m in planning mode for several clients now, and McKinsey’s much discussed “customer decision journey” is dominating my thoughts. This theory holds that consumers hold a portfolio of brands, evaluate other brands constantly based on peer influencers and decide periodically which brands to add, discard or replace.

The customer decision journey replaces the old purchase funnel, rightfully acknowledging that spouses, children and friends influence our decisions more than advertising, public relations or social media.

It is worth acknowledging that consumers have denied the influence of advertising on their decisions since the beginning of market research. Nevertheless, Gallop’s poll paints a clear picture.

Peer influence and referral have never been more influential than before.

This dynamic is made all the more powerful by technology’s ability to offer everyone a voice, a megaphone and an audience. So what’s a marketer to do?

Start a conversation. Be bold and give consumers something to discuss.

Amidst all the noise about cyber Monday, Patagonia did just that.

There has been disagreement in marketing circles about Patagonia’s strategy. Some have questioned whether or not the approach was sanctimonious.

I love that the company has taken a stand against excess consumerism. Even better is the fact the company started a conversation about Patagonia. No doubt people are consuming less. So why not increase loyalty from current customers and attract new ones with likeminded values?

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posted by Cathy

Nov 09, 2011 @ 4:00pm

A Good Night’s Sleep

This is quite a special day for me. After a great morning meeting with our spectacular Greenville-based client, Goodwill Industries of the Upstate/Midlands SC, I am spending the afternoon/evening enjoying one of my favorite locales on earth: Main Street Greenville, SC. What’s more, my daughter—a college student I no longer see often enough—is driving from Clemson University to meet me for the night. We shall stroll the West End, windowshop, eat a fabulous dinner somewhere along the way (Who can say where? There are so many remarkable options along this famed route.), then enjoy Gavin DeGraw and David Cook at The Peace Center.

Later, perhaps after coffee and dessert, we’ll make our way back to the Poinsett Hotel, where we’ll talk late into the night about all the goings-on in her life, which has no doubtedly changed significantly since she made the transition from high school student to college girl this fall.

When I planned this outing, I recognized what a Life Moment it would be for me, and hopefully, for her. I intentionally chose this historic hotel, and sitting here in the room, waiting for her to arrive, it feels just right. The bellman was courteous and helpful, check-in was a breeze, and the room is Exactly What I Wanted.

doesn't it make you want to slip in and curl up?

Even the ride up the elevator was worthy of note. A sweet lady who had been working in the lobby rode up with me and offered this perspective:

Wait ’til you feel that bed. It is heaven.

Here’s what I find interesting. How many centuries did it take before the hotel industry realized a comfortable bed is a vital part of their offering?

Today there is a comfortable bed war going on between many national chains. Not only that—many, including Hampton Inn,  now sell their own branded linens, pillows and comforters. The Westin has gone so far as to brand theirs the Westin Heavenly Experience and describes 10 layers of pure comfort, 1 extraordinary sleep experience.

I think a hotel branding the bed, and the sleep experience, is a smart, smart move. And I’ll let you know if their promise holds true—assuming my Eliza and I don’t stay up all night talking.

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posted by Kevin

Nov 02, 2011 @ 4:42pm

Persist or Advance

Occupy Wall Street is proving to be the definition of persistence. Meanwhile, the European debt crisis continues one week after the next. In a better world, crises would at least be short, especially such severe ones. The congressional stalemate continues despite national frustration. I can’t imagine anything worse than being on a “Super Committee.” A regular committee is painful enough.

Meanwhile, Coca-Cola does something beautiful. They turn their cans white for the World Wildlife Fund . This profound gesture reminds me why I love the business of branding. Amidst all the chaos, Coke’s Arctic Home campaign feels like a refuge. A company doing something good, just because it is a good hearted company.

Coke’s white can inspired our marketing strategy for our client Moe’s Southwest Grill. Moe’s is incredibly supportive of schools and children’s charities, and we’re working on ways to further deepen their support at a neighborhood level.

Moe’s reminds me that we have to continually raise the bar. They are constantly tweaking their menu. They were the first retailer in town with Coke’s incredible new Freestyle machine. Better training, improvements to the prep line, and monitoring measuring customer feedback all followed a discussion about marketing strategy.

As the economy continues to strain business, brands easily fall into a mentality of persistence spawned by risk avoidance. I would argue that today’s challenging business climate demands constant improvement and innovation. I invite you to share a Coke with a colleague and start exploring how you might change things for the better.

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posted by Apprentices

Sep 20, 2011 @ 12:23pm

Love Talk: be useful or be interesting.

I follow Anthropologie on Tumblr. (And yes, someday I’ll stop talking about Anthropologie. When they stop being so cool.) Here’s why: their Tumblr blog, etymologie, reads like great editorial content, because it is. Each week, the folks maintaining this blog choose a word: “pet” or “garden” are recent examples. Then, they feature a variety of content – sourced from employees, customers, ordinary people – that expresses the essence of the word. The tone is casual, conversational. The photographs aren’t always styled. It feels like a community effort.

A photo that appeared on the etymologie tumblr during "pet" week.

The only marketing that ever appears in the blog is a small “shop anthropologie” link in the top navigation. So what makes the Tumblr blog such a smart marketing strategy? It obeys the two essential rules for communicating in our world today:

Be useful or be interesting. Bonus for being both.

Consumers are overloaded with information. Messages – of all kinds – fly at us from every channel. Still, organizations somehow believe that simply moving their marketing communications to Facebook or Twitter means consumers will listen to them. Nope. The reality is that none of us can process all the information that’s thrown at us everyday, forcing us to become more and more selective about the content we consume.

If brands hope to be heard, they must create communication that actually offers something of worth to their customers. It should instruct, inspire, ease, entertain. A few forward-thinking fashion brands have been quick to grasp this concept and have created their own editorial outlets – like the etymologie tumblr or like The Journal, an online magazine produced by men’s clothing brand, Mr. Porter. Consumers are attracted to the content for its own merit. It’s like going to a smashing party given by a cool host – your brand.

Granted, if you sell jet engines or potting soil, creating a lifestyle publication is probably not your best communication strategy. The question to ask yourself, then, is how can I give to my customers? How does my brand fit into their lives?

Perhaps the only “marketing strategy” that matters is simply love your customers.

When you love someone, you make a concerted effort to please him. You consider her needs, and how you can meet them. You listen. You pay attention to what he likes.

And when you open your mouth, that’s what you talk about.

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posted by Kevin

Aug 31, 2011 @ 10:05am

Details

Today I visited an Apple store and bought a Mac Air. I certainly value the design and product innovation Apple continues to deliver, and the in-store experience was similarly inspiring.

The products were arranged for me to test. A large staff offered customers one-on-one attention. My computer was ordered electronically from a demo on the floor. The sales person ran my credit card through a custom iPhone app. I signed electronically using my finger, and a receipt was sent to me by e-mail. The bag was a backpack.

Clearly, Apple is iconic, yet every brand has the ability to examine such details. Moe’s Southwest Grill rethought the greeting with: “Welcome to Moe’s.” Luxury stores pay reverence to their wares when they wrap them in tissue and put them in beautiful bags. Patagonia’s shoeboxes are printed to encourage reuse as storage vessels.

Patagonia shoebox

Rethinking something basic is a wonderful way to make your brand more distinct. Given the continued volatility of today’s economy, experience-centric brand thinking makes perfect sense. Think about it, a greeting doesn’t cost a thing.

 

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posted by Cathy

Aug 11, 2011 @ 2:42pm

New Work: Literacy 2030

 

Literacy 2030 is an initiative lead by the Central Carolina Community Foundation that unites literacy organizations across the Midlands of South Carolina. With the admittedly aspirational goal of achieving 100 percent literacy in South Carolina by 2030, the organization supports literacy service providers by facilitating member communication, encouraging collaboration and providing access to funding sources.

We loved developing this identity system and branding platform, and we’re hard at work on a website to be launched in mid-September.

Strategy and creative team: Cathy Monetti, Ryon Edwards, Kathryn White, Kendra Schaefer (thepixellary.com)

 

 

 

 

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